Research · The ChatGPT Telehealth Index
Which telehealth companies ChatGPT recommends
Patients now ask ChatGPT where to get care online, and it answers with a short list of companies. I asked five common telehealth questions, three times each, to see who gets named and what earns the trust.
By Monica Hacker, fractional CMO · Updated October 28, 2026 · 15 ChatGPT answers
The numbers
What 15 answers showed
answers named Nurx, the most recommended company in my tests, for both birth control and acne.
online therapy answers named BetterHelp, and all three did it to warn about its 2023 FTC privacy settlement.
different telehealth companies showed up across 15 answers, a much more open field than skincare or supplements.
Who got named
CompanyAnswers naming it
- Nurx6 of 15
- Ro5 of 15
- WeightWatchers3 of 15
- Form Health3 of 15
- Keeps3 of 15
- Hims3 of 15
- Talkspace3 of 15
- Headway3 of 15
- Wisp3 of 15
- Planned Parenthood3 of 15
- Honeydew3 of 15
- Curology3 of 15
- Miiskin3 of 15
What stood out
Trust is the filter
ChatGPT named BetterHelp in every therapy answer, but only to flag a privacy settlement. All three weight loss answers warned against cheap compounded GLP-1s. One acne answer pointed out that a company older lists still recommend had shut down. It is checking who it can vouch for, not just who is biggest.
The treatment comes before the brand
All three hair loss answers opened with finasteride and minoxidil before naming a single company, and two said outright that the medication matters more than which company you use.
Therapy is the open lane
The top pick changed every time: Grow Therapy, then Talkspace, then Headway. Seven different services showed up across three answers.
Some categories are already decided
Nurx was the first pick in all three birth control answers. Every hair loss answer named the same three companies: Ro, Keeps and Hims.
Is ChatGPT recommending your practice or telehealth brand?
Book a call →The questions I asked
Five questions, three runs each
Best online weight loss program for GLP-1 medication
Best online hair loss treatment for men
Best online therapy service
Best online birth control service
Best online dermatology service for acne
What I'd fix first
Make your trust easy to check.
The companies ChatGPT recommends make the trust signals easy to find: who the clinicians are and what they are licensed for, which medications are FDA approved, what is covered by insurance, and the real monthly price with every fee spelled out.
Put those facts on your site in plain text, keep them current, and get the same facts onto the review and comparison sites ChatGPT reads. Read the playbook: how to get ChatGPT to recommend your brand.
Is ChatGPT sending patients to you,
or to the company it trusts more?
Let's find out.
My AI Visibility Check tests the questions your customers ask, shows who gets recommended instead of you, and gives you a prioritized fix list. $2,500, done in 5 days.
Book a call →Or see how I work with healthcare brands and practices.
Monica Hacker, fractional CMO for CPG, ecommerce, beauty and wellness, and healthcare brands. I run these tests myself and rerun them every month.
Questions people ask me
Which telehealth company does ChatGPT recommend most?
In my October 2026 tests, Nurx was named in 6 of 15 answers, across birth control and acne. Ro was next with 5, across weight loss and hair loss.
How does ChatGPT decide which telehealth companies to recommend?
In my tests it leaned on trust signals: clinician credentials, FDA approved medication, insurance coverage, clear pricing and privacy record. It named BetterHelp in all three therapy answers only to warn about a 2023 FTC privacy settlement.
Can a newer telehealth brand get recommended by ChatGPT?
Yes, in some categories. Therapy was the most open, with a different top pick in every run and seven services named. Birth control was the most locked, with Nurx first every time.
How was the ChatGPT Telehealth Index tested?
Five patient style questions, each asked three times in fresh ChatGPT temporary chats with no memory or history, run from New York. I count how often each telehealth company is named.
Want to know where your practice or telehealth brand stands in ChatGPT?
Book a call →